Zendesk Chat Greeter in Chrome with OffiDocs
Ad
DESCRIPTION
I wrote this extension because I was fed up of manually greeting customers on Zendesk Chat.
The extension will grab the customer's name from the Chat window, and replace the contents of the message box with "Hi there [customername]".
This extension is useful if (like at my work) you can't create your own chat macros, and there is no good chat macro for personally greeting customers.
The extension uses regex matching to find the customer's name in a way that works best for me - full disclosure, it may not be the best for you.
The matching rules are: If the full customer name is just a name (eg John Smith), the extension will return "Hi there John" If the customer name has brackets in it (eg Acme Ltd (John)), the extension will return "Hi there John" If the customer name starts with 'Visitor', the extension will just return "Hi there" The extension is triggered with Alt-Shift-Y on PC and Ctrl-Shift-Y on Mac.
The keybinding can be changed in the extensions page of Chrome.
Additional Information:
- Offered by George Gebbett
- Average rating : 0 stars (hated it)
- Developer This email address is being protected from spambots. You need JavaScript enabled to view it.
Zendesk Chat Greeter web extension integrated with the OffiDocs Chromium online
