QueueMetrics AGAW in Chrome with OffiDocs

DESCRIPTION

In high-performance call-center set up, with large and distributed agent groups, high situational awareness by agents is a must.

It is also important to have "off band" live communication lines going from supervisor to agent and vice versa.

QueueMetrics addresses this need using a module called Agent Awareness (AGAW).

Additional Information:

- Offered by loway
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QueueMetrics AGAW web extension integrated with the OffiDocs Chromium online